Did you find what you were looking for? Awesome! Place the jewelry in your shopping cart. When you have finished shopping you can proceed to the check out where you can enter any discount codes.
Enter your shipping and payment details and choose the desired payment method. After receiving your payment you will receive a confirmation email from us. We will keep you informed of the status of your order by e-mail or you can view the progress in your account.
What a pity that a piece of jewelry that you wanted to order so badly has become sold out. In most cases, the jewelry is returned to stock. It may be that a piece of jewelry is no longer back in stock because it is removed from the range to make way for new designs. Do you want to know for sure when your favorite will be back in stock? Send an email with the link to the jewelry to firstname.lastname@example.org and we will check it for you.
In some cases, the confirmation emails unexpectedly end up in the spam box. Can't find confirmation here either? Then you can always contact us via email@example.com to be sure and we will check the status of your order. Do you have an account with us? Then you can always see the status of your order here.
Place the jewelry you want to order in the shopping cart. Proceed to check out. Here you can enter the code of the gift card or discount code and the value will be automatically deducted.
We use different payment methods so that there is always a payment method for your preference.
Pay directly from your bank account with IDEAL. You can use IDEAL with a Dutch bank account number.
Klarna Pay afterwards - only in the Netherlands & Belgium.
Would you rather pay after receiving your order? Which can! In this case, choose Klarna postpay as the payment method. After sending your order you have 30 days to pay. This way you only pay when you are completely satisfied with your new jewellery. This payment method is only available for the Netherlands and Belgium.
If you have a PayPal account you can choose this payment method.
Would you like to pay with a credit card? We accept Visa, Mastercard, American Express and Maestro.
Payment method similar to IDEAL, but mainly used in Belgium.
At The Spice of Life you shop in a safe environment. We ensure that your personal information is kept safe. Your data is not shared with third parties. This means you can always be sure that you can shop safely at The Spice of Life.
The safe environment for secure payment at The Spice of Life can be recognized by the lock next to the bar of the web address of the page in question.
Yes, we ship worldwide from the Netherlands or Bali based on your location. Shipments within Indonesia, Australia, New Zealand and the rest of Asia are usually sent from Bali.
Any import duties for international shipments outside Europe and Indonesia are for the customer. These taxes are determined by your local customs authority and are not included in the product or shipping costs.
Of course you want to enjoy your new purchase as soon as possible. We do our utmost to deliver your order as quickly as possible.
Did you place your order on a working day before 21:00 within the Netherlands? Then it will be shipped the same day for next working day delivery.
Belgium: 1-2 business days Europe: 2-3 days Indonesia: 1-3 days Other countries: 5-8 business days
Within Bali: instant shipping with Gojek is possible. Contact us.
After sending your order you will receive an email with the track & trace code for tracking your order.
Orders above €65 become shipped for free within the Netherlands, Belgium and Germany.
Netherlands: € 3.95 Belgium & Germany: € 7.95 Other countries within Europe: € 13.95 Indonesia: free shipping Australia: €19.95 Worldwide shipping: for other countries, the shipping costs are calculated in the check out.
Any import duties and taxes imposed by customs for shipments outside Europe are the responsibility of the customer.
Orders within the Netherlands are delivered in letterbox packages. So you don't have to be at home for this.
You will receive a shipping confirmation with track & trace by email when we have handed over your package to the shipping party so that you can track the delivery.
EXCHANGES & RETURNS
You have the right to cancel or return your order within 30 days of ordering. During this period you have time to adjust and review your purchase.
What a pity that a piece of jewelry that you have ordered is not entirely satisfactory, but that can of course happen. You can return the jewelry within 30 days of receipt. Follow the following steps.
Return instructions. 1. Pack the items in the original packaging and box or other sturdy packaging. 2. Fill in the return form that you received with your order, place it in the box and seal the box tightly. 3. Would you like to exchange an item for a different size or product? Then order it again on our website and return the original item. 4. Return the items to the following address: The Spice of Life Returns Spectrumlaan 31 2665NM Bleiswijk The Netherlands
The purchase amount will be transferred back to the account used by you within 14 days. You will receive an email when your return has been processed.
The costs for returning are for your own account. As a small company, we unfortunately cannot cover these costs. We recommend sending your return as a letterbox package with track & trace because The Spice of Life is not responsible for the loss of a shipment.
Used jewelry cannot be returned.
If you return all items from your order, you will also receive the shipping costs back. The return costs are for your own account.
How annoying that something went wrong with your order. Send an email to firstname.lastname@example.org and indicate what went wrong and what your name and order number is. If a piece of jewelry is damaged or incomplete, it would be very nice if you could also send a photo of it. We will help you with a solution as soon as possible.
QUESTIONS ABOUT JEWELRY
The gold jewelry is made of real silver with a very qualitative 18 karat gold plating. The gold plating uses the micron plating technique so that the color is retained. We are therefore happy to give a 6-month warranty on the color. In the unlikely event that something should happen to it in the meantime, we will gladly replace the jewelry for a new one.
If you do not wear real silver jewelry for a while or do not store it properly, it can turn dark due to the oxidation process. No problem, you can make your jewelry shine again by polishing it with a soft, dry cloth or a special silver polishing cloth. Does this not have the desired result? Then you can use a silver polish.
View our ring size finder here to find your right size. Have you ordered the wrong size? No problem, you can exchange the ring for the correct size within 30 days.
Sure! You will receive a 6-month warranty for free with every order. Is there something unexpectedly wrong with the jewelry during this period? Send us an email with a picture of the problem and we will be happy to help you.
BLACK FRIDAY SALE
20% off everything from Friday 24 November until Monday 27 November 23:59 (CET). There is no code needed. The discount will be automatically applied in the checkout.
Not valid in combination with other discount codes and on previous orders.
Bali stores: The Black Friday deal is also available in our Bali stores with 20% off all jewelry. The discount is not valid on our piercing services.
Do you have a question about the delivery time, payment methods or returning an item? Maybe you can find the answer to your question in this FAQ.
Feel free to contact us if you have any other questions, comments or complaints. Send an email to email@example.com or send a message via Instagram and you will receive a response within 24 hours.
E-mail address: firstname.lastname@example.org WhatsApp (chat only on working days between 09:00 - 17:00): +62 813-536-197-11 Bali store WhatsApp (chat only): +62 813-3721-7367
The Spice of Life Forest road 11 3922GK Elst Ut (No visiting address) Chamber of Commerce number: 65502507 VAT number: NL002243796B48
The Spice of Life does everything it can to help you as best it can. In the unlikely event that something is wrong, you can contact us. This can be done via e-mail, social media and by telephone. We recommend that you first report complaints to us by emailing email@example.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.